Effective Date: July 10, 2023
Shipping Methods and Timelines:
1.1 We offer worldwide shipping, except to countries subject to international sanctions.
1.2 Orders will be processed and shipped within 1-3 business days after payment confirmation, unless otherwise specified.
1.3 We use reputable shipping carriers to deliver our products, including but not limited to FedEx, TNT, UPS, DHL and DPD.
1.4 Estimated shipping times may vary depending on the destination and the carrier used. Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Charges:
2.1 Shipping charges will be calculated and displayed during the checkout process based on the order’s weight, dimensions, delivery location, and selected shipping method.
2.2 Any applicable taxes, customs duties, or additional fees associated with international shipments are the responsibility of the customer and may be collected at the time of delivery.
Delivery:
3.1 We aim to deliver orders within the estimated timeframe provided, but we cannot guarantee specific delivery dates.
3.2 If there are any delays or issues with your order, we will make reasonable efforts to notify you in a timely manner and resolve the matter promptly.
3.3 Deliveries will be made to the address provided by the customer during the checkout process. It is the customer’s responsibility to ensure the accuracy and completeness of the shipping address. We are not liable for any delays or additional costs resulting from incorrect or incomplete address information provided by the customer.
Order Tracking:
4.1 Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
4.2 If you have any issues with tracking your order or need assistance, please contact our customer support team at support@roytek.co.uk.
Returns and Refunds:
5.1 Please refer to our separate Returns and Refunds policy for detailed information on the process and conditions for returning products and obtaining refunds.
Restricted Countries:
6.1 We are unable to ship to countries subject to international sanctions. A list of restricted countries can be provided upon request.
6.2 If you attempt to place an order with a shipping address in a sanctioned country, your order will be canceled, and any payment made will be refunded.
Lost or Damaged Shipments:
7.1 In the rare event that a shipment is lost or damaged during transit, please notify us immediately.
7.2 We will work with the shipping carrier to investigate the issue and initiate a claim if necessary. Please note that the resolution process may take some time, and we appreciate your patience during this period.
Modifications to Shipping Policy:
8.1 We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
